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FAQ's

Frost FAQ’s

 

What do you do with returned products?

Trash it! Send it to makeup hell.

 

Do you offer makeup artist pro discounts?

Not at this time.

 

How do I place an order for samples?
 
1. Click the link to pick a product package from our website. https://frostcosmetics.store/samplers/  
 
2. Please view the detail “Description” information located under the “Add to cart” button.
 
3. Click “add to cart” to purchase the package. 
 
All Sample comes in Frost Cosmetics Original formula in sample tubes. You have the option to edit or customize any formula when purchasing "Private Label” only. Frost Cosmetic samples come in Frost branding only. We do not customize tubes or branding for samples unless purchasing samples in bulk. Samples come in an assorted pick of colors from the color collection you pick. You may "Request" colors in the comment box at checkout.

Definition

1. As·sort·ed "of various sorts put together; miscellaneous colors".

2. Re·quest "formally ask for".

3. Business days "the days between Monday through Friday, not include public holidays and weekends".

 

How long will it take to receive a sample order?

Because our products are all custom made to order, All samples et 7 to 20 business days to complete.

This et is subject to change at any time without notice.

 

How do I place an order for my own line aka Private Label?
 
1. Click the link to pick a product package from our website. https://frostcosmetics.store/private-label/
 
2. Please view the detail “Description” information located under the “Add to cart” button.
 
3. Click “add to cart” to purchase the package. 
 
4. Fill out the online form to customize your order. 
 
5.  Submit your colors and or logo by email to Frostcosmetics@me.com at a later date.
 
6. Request a sample of the product to be ship to you before your order goes to mass production. (This is done by request only). 
 
5. Approve the sample.
 
6. Receive your full package ready to sale.

You will receive your Resellers and Insurance documents to the mailing address provided by you from your order.

 

How long will it take to receive a private label order?

Because our products are all custom made to order, All Private Label Packages are estimated at 15 to 45 business days after logo submission/design and color submission/name change / Any and all requested paperwork has been submitted. Eta subjected to change at any time without notice. 

 

I have call your phone lines but are not able to reach anyone, why?

Our hours of operations are Monday - Friday. 9 am - 6 pm Pacific time.

Even with a full staff, at any giving time, we could be experiencing high volume calls and or other issues and are not able to accept your call. We have placed a voicemail service to our system that allows you to record your request. Our staff will review the recorded information and contact you back within our hours of operation. Please Allow us up to 72 hours for any and all replies.

 

Can I email your company?

Yes, please email us with any request. Because of high volume, please allow up to 24 to 72 hours for a reply.

 

Rush Job Service:

 

Can I pay for a Rush Job?

Yes, A rush request may push your order eta date up to 7 business days for samples and 15 business days for private label orders. Even with purchasing a rush order, this process is based on an estimated turnaround time only. 

 

How much is Rush Job Service?

$250 to $1000, This pricing is a quote only and are based on many factors. Please contact our "Beauty Support" agents to find out which service applies to your request and or order. Pricing is based subject to any time without warning or notice.

 

Why Is my "Rush Job" service quote different from the posted price on the package?

There are many factors that take place as to why you may receive a different quote when placing a "rush Job" order. The most popular are as fallow...

1. Your requested date of completion is outside of our policy dates of 7 or 15 business days.

2. Your delivery location may be in a different country.

3. Your order may consist of many different products with different styles of tubing, branding, and or product ingredients.

 

Is the Reseller's documents an extra cost?

No, Frost will provide you with Reseller's documents included with your order free of charge.

 

Is the Insurance documents an extra cost?

No, Frost will provide you with Liability Insurance documents included with your order free of charge. 

$1 Million COMMERCIAL GENERAL LIABILITY COVERAGE available in the following states:

AL, AR, AZ, CA, CO, CT, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, ME, MD, MI, MN, MO, MS, MT, NE, NC, NJ, NM, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, VT, WA, WI, WV.

 

Where do you ship from?

Los Angeles California. The USA, City of the Angels.

 

Are your products cruelty-free?

Yes, our whole line is cruelty-free! Makeup is for humans, not animals. We are also 100% custom made to order.

 

How can I see more information on your product and packaging?

View the "Description box" located under the "Add to cart" button on all packages

 

Do you have a price list?

Our full website is a price list. Simply click the product link you're interested in and view the price.

 

Do you provide custom quotes?

Yes, Our products are all custom made to order and so are our quotes providing you are able to provide us with "Proof Of Funds" and or be ready to move forward with your purchase after receiving a custom quote. All quotes void after 72 hours.

 

How do I track my order?

Please allow between 1-2 Business Days for your tracking number to update once you receive your tracking number by email. If you don't see the email in your inbox try checking your spam folder or add Frostcosmetics@me.com to your safe sender’s list. Our makeup is manufactured in Los Angeles.

 

Are the Vegan products certified? 

Yes, Frost Cosmetics LLC is License with Vegan Awareness Foundation DBA.

 

Can I get certification documents from Frost when I order vegan "private label" products?

No, Our Vegan license is Non-transferable and may not be sublicensed to private label or any other buyer. You must apply for your own certification documents under your own name. 

 

Is there a smell to your makeup?

Yes, and No, you may have a flavor oil added or not added by request.

 

How long does a Private Label/Wholesale order take to process?

All Private Label Packages are estimated at 15 to 45 business days after logo submission/design and color submission/name change have been submitted. All orders after 3 pm will be processed the next following business day. Postal service shipping days do not count as production days. Estimated time (ET). Et subjected to change at any time without notice. 

 

Does Frost have a Color Chart?

Yes, Frost has over 250 colors in four shades. You can see all the colors by clicking on the Chart Chart pdf file located by clicking "Color Chart" in the navigator bar.

 

What are those numbers in the color box on the Frost color chart?

The numbers under every color names are "Color codes". This is how we make sure our based color is true to the color code.

 

My product color does not match the color on the tv/cell phone screen, why?

Frost colors come in up to 4 different shades per color (2 shades lighter, 2 shades darker). No cell phone/ tv setting is set to the same color contrast, this is why we provide the color codes.

 

Can I re-name my color names?

Yes, simply email Frostcosmetics@me.com subject (Color Names). The name of the color you pick from the color chart / the name you wish that color to be re-name. (Color name changing only applies to "Full Wrap Labels" only). 

 

Will Frost pick my colors for me?

No, Its best that you pick the colors that you feel are more popular in your targeted market area.

 

Why is the color difference when I swash on my arm?

It's always best to apply lipstick to lips, nail polish to nails, a foundation to face, etc... and let your color come to a complete before matching your product color to the color chart. NOTE: vegan product colors may vary.

 

Why do pink and purple colors have a add-on charge of $10 each?  

Pinks and purples are highly requested colors which makes the raw material cost more in bulk from our vendors. 

 

Add-on Color Service:

$99+ to add a extra color to your color collection (Glow in the dark colors apply to lipgloss products only).

 

I have my colors but seen other colors on social media with the same name, but my color is either lighter or darker. How is this possible?

Frost create 4 shades of the same color. For example, you ordered "Chocolate Brown". Well, there are 4 different ways "Chocolate" can be made from lightest to darkest. All colors are true to colors. Please note that images can be view different because of cell phone/monitors Contrast, Sharpness, Brightening, Darkness settings.

 

Frost Color Match Service: 

You may mail, email a color sample or product that you wish to have us a color match. If your requested color is a product? Please mail us the product packaging with color information attach for best results.

Within 7 business days of receiving your color information and payment, Frost Cosmetics will create up to two matching color shades to your color request. Color will be submitted for your review via Video E-mail unless otherwise negotiated. Upon receipt of your feedback on these color, Frost will make any needed changes to your favorite of the two colors within up to two rounds of revision. Further revisions will incur additional costs at Frost current hourly rates of $75 per hour. Rates may change without notice.

 

If I do not like the color match samples, can I get a refund?

Although we are masters of our craft, color matching is never 100% guaranteed. Cost factor does apply and there are no refunds for this service.

 

What kind of labels can I get done with my order?

Full wrap around design labeling with your branding (1000 prints), Transpired clear label with your branding (1000 prints), Hot Stamping.

 

Does Frost Host parties?
Yes, we do. Contact us with your party attendee(s), venue and party date. Submit a Contact us Request.

 

Do Frost Cosmetics Do Private Labeling?
Yes. 70% Of Frost Cosmetics business is catering to Private Labeling.

 

Does the Owner and/or Representative(s) of Frost Cosmetics do interviews, show appearances, talk shows, and other media appearances?

Yes, we do. Submit a Contact Us Request.

 

Can my package be shipped to me?

Any and all orders are shipped to the postal (Billing) address provided on your invoice.

 

Can my package be to a different address than my billing information?

Yes, Only by request of the account holder. You must email frostcosmetics@me.com a certified noted request presenting the updated address, sign by the account holder only.

 

Can I change my address?

Yes, Only if the order has NOT been shipped out. All orders are shipped to the address provided on your order invoice. An address change request must be presented in the form of an email sent to Frostcosmetics@me.com where a confirmation email will be updated and sent to the customer from the order invoice email. This change can be viewed by the customer at any time of the process.

 

Do you have a retail store or showroom for me to visit?

No, our products are custom made to order and are never shelf. This is how we supply you with quality products with the longest shelf life.

 

Financing Documents?
 
All Financer are required to sign a promissory note. This note unsure that Frost will receive funds from Financer. Production on the selected package(s) will not start until promissory note is hand-writing and mailed to Frost Cosmetics require a mailing address. Non-Refundable Deposit is due before a promissory note is created for Financer.
 
Can you explain to me where this information is on your website or application form?
 
Terms & Conditions / Financing Account Terms and Agreements / Promissory Note. Click the link https://frostcosmetics.store/faqs/terms-conditions/
 

Shipping:

All shipping rates will vary depending on a few different factors, some of which include:

We ARE NOT RESPONSIBLE for ANY fees required by customs for any reason. All shipping fees we require will be clearly shown to you alongside the service and estimated transit time upon checkout.

Our hours of operation for shipping are Monday through Friday, 8 a.m. to 6 p.m. PST, excluding weekends and major USA holidays. Orders will ship 7­-20 or 15-45 business day after your order is placed and all requested submissions have been submitted. *NOTE: there can be additional business days of processing time! 

Transit times will vary based upon a few different conditions, including but not limited to: 

ESTIMATED transit times are as follows. Please note that this time frame is an estimate and not a guarantee. 

DOMESTIC
First Class: 7-10 Business Days 
Priority Mail: 5-7 Business Days 
FedEx Ground: 3-5 Business Days ($100 worth of insurance included) 
FedEx 2 Day: 2 Business Days (Guaranteed transit time, $100 worth of insurance included) 

INTERNATIONAL (Does NOT account for time spent at customs, border inspection facilities, etc): 
Standard Post (APC Postal Logistics): 7-15 Business Days ($100 worth of insurance included)

DHL Express: 2-5 Business Days
FedEx Ground: 3-10 Business Days (Only available in Canada, $100 worth of insurance included) 
FedEx International Priority: 1-5 Business Days ($100 worth of insurance included) 

Any inquiries regarding the exact location of your package should be made to the carrier directly. Our customer service agents only have as much information as can be seen by you through your tracking number. Customer may have shipping insurance provided by request only.

 

Submitted Logos:

You may submit your logo by clicking the upload button located on our official website in any and all product packages above the “Add to cart” button or email it to Frostcosmetics@me.com subject (Logo Submission). 

Frost will NOT make any edits to submitted logos beside placement of your logo to a design templet for labeling setup and or print. 

If you are submitting your Logo and have already purchased your product package, Your order production dates will not start until the logo has been submitted and cleared for label setup. Not from the date of payment.

 

Submitted Logo Format:

The logo must be designed in the format of (.jpg and or png, graphics file formats). 300dpi resolution, Basic (1 color) text on the White or Transparent background. Frost Cosmetics do not make any changes to submitted designs. Frost Cosmetics LLC forwards your design to our labeling department.

Multicolor logos may be accepted but an additional $75 charge may apply per color.  

 

Logo Design Service:

Logo Concepts: Within 7 business days of receiving your company information and payment, Frost Cosmetics, will create up to three different black or white TEXT Design logo concepts for your business. Logo designs will be submitted for your review via E-mail unless otherwise negotiated. Upon receipt of your feedback on these designs, Frost will make any needed changes to your favorite of the three logo designs until you are completely satisfied within up to three rounds of revision. Further revisions will incur additional costs at Frost current hourly rates of $75 per hour. Rates may change without notice.

 

Logo File Delivery: After the final logo design is approved, the logo design to you as a digital file (.jpg, .pdf, and .png graphics file formats).

 

Logo Ownership: You, the client, have ownership of the final logo design for use in any media application that is beneficial to your business. Frost retains the right to use the final logo, or any versions of the logo created in the process, within printed and online portfolios, including promotional materials such as newsletters and advertisements. The client also gives Frost permission to use the client’s full name, business address, and/or website address, for testimonial purposes on his/her website, or other business related media. The client understands that it is the client’s responsibility to copyright the logo design (www.copyright.gov) and/or seek trademark (www.uspto.gov/main/trademarks.htm).

 

Logo Payment: In return for logo design, the client agrees to pay the total fee payable in one payment before any work begins The client understands that the final logo design belongs to Frost. In the event of termination of this Agreement, Frost owns the logo and has the right to complete, exhibit, and/or sell the logo design (not including business name). Furthermore, Frost owns all the logo design concepts created before the final logo design. The client understands that once the final invoice is paid in full, the client has the right to use the logo design in all media useful for business promotion and that Frost reserves the right to display the logo for business promotional use.

 

Logo Originality: Frost affirms that our logo designs are original and therefore owns the rights granted under this agreement and that the rights granted do not conflict with any other agreement.

 

Logo Delays: Illness, injury, or other events beyond Frost control, such as fire, theft, computer failure, and Acts of God may result in a delay of unpredictable length.

 

Logo Performance Liability: Frost does not warrant that the functions supplied by logo design(s), consultation or advice, will be uninterrupted or error-free. The entire risk as to the quality and performance of the logo is with the client. In no event will Frost be liable to the client or any third party for any damages, including any lost profits, lost savings or other incidental, consequential or special damages arising out of the reproduction of, or appearance of the logo, even if Frost has been advised of the possibility of such damages.

 

I couldn't find the answer I'm looking for here, what do I do now?

Send us an email! Our customer service team will be happy to help with any other question you may have! Send your name, order number (if applicable), and question to https://frostcosmetics.store/contact-us/. Our hours of operation for customer service are Monday through Friday, 9 a.m. to 6 p.m. PST, excluding weekends and major holidays. NOTE: Be mindful that we charge a service fee for "Over phone call service" when an order has been placed. Our customer service teams will do their best to respond as quickly as possible, however, please allow 24­ - 48 hours to receive a response. 

 

NOTE: Before you confirm your agreement to these terms, please make sure you understand all of the above agreement. Should you have any questions or concerns regarding these terms, please contact us before advising us of acceptance. Support@frostcosmeticsllc.com 

By submitting a payment, you consent to the terms of this design contract on behalf of yourself, and/or your organization or business.

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